Due to these new regulations, these IOSS numbers are added to an order’s customs declaration by us. This provides confirmation that the tax has already been paid and does not need to be paid by our cutomers upon delivery, if the value doesn't exceed 150 EUR.
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Shipping
Support Ukrainians Online Store works with various suppliers, from different locations. Please have in mind that any product can be ordered to any country (except Russia), but the shipping times could take longer, than if you order from another section that is closer to your country.
Any order to European Union from outside EU is tax-free due to the IOSS system, if the value of the order is below 150 EUR.
How does IOSS work for orders to the EU?
Import One-Stop Shop (IOSS) is a new tax collection system that the European Union (EU) introduced in July 2021. It is used to tax all imported orders upfront, if the value of goods is below 150 EUR.
To ensure that our customers don’t need to pay tax upon delivery to the European Union, Support Ukrainians Online Store's IOSS ID number is used to clear the orders in customs.
Shipped from EU
This section is dedicated to products shipped from European Union. The shipping times for this section are* :
| European Union (EU) | 2-7 business days |
| United Kingdom (UK) | 5-15 business days |
| United States of America (USA) | 5-25 business days |
| Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States | 12-37 business days |
| Australia, Japan, China, Hong Kong, and the Rest of the World | 10-27 business days |
Shipped from UK
This section is dedicated to products shipped from United Kingdom. The shipping times for this section are* :
| United Kingdom (UK) | 1-2 business days |
| European Union (EU) | 6-14 business days |
| Canada | 8-15 business days |
| United States of America (USA) | 5-10 business days |
| Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States | 12-22 business days |
| Australia, Japan, China, Hong Kong, and the Rest of the World | 10-14 business days |
Shipped from USA
This section is dedicated to products shipped from United States of America. The shipping times for this section are* :
| United States of America (USA) | 1-6 business days |
| Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States | 8-18 business days |
| Canada | 6-25 business days |
| European Union (EU) | 5-20 business days |
| United Kingdom (UK), Australia, Japan, China, Hong Kong, and the Rest of the World | 5-30 business days |
Shipped from Canada
This section is dedicated to products shipped from Canada. The shipping times for this section are* :
| Canada | 1-7 business days |
| United States of America (USA) | 4-10 business days |
| Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States | 11-26 business days |
| European Union (EU) | 8-26 business days |
| United Kingdom (UK), Australia, Japan, China, Hong Kong, and the Rest of the World | 10-30 business days |
Shipped from Australia
This section is dedicated to products shipped from Australia. The shipping times for this section are* :
| Australia | 1-7 business days |
| New Zealand | 3 -6 business days |
| United States of America (USA), European Union (EU), United Kingdom (UK), Australia, Japan, China, Hong Kong, and the Rest of the World | 5-30 business days |
* does not include processing time. Orders are typically shipped 1-3 days after they have been placed.
Order Processing
- We ship form EU, USA, UK, Canada or Australia, choosing the closest location to your address, which we'll ship from.
- Any product can be ordered to any country (except Russia and Belarus), but the shipping times could take longer, than if you order from another section that is closer to your country
- We process orders within 1-3 days (excluding weekends and holidays)
- Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
- If you need assistance with your order, please contact us immediately at support@ukrainians.lu. We will not be able to make changes to your order, after it has been shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
- Please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing delays which is unfortunately not under our control.
PLEASE NOTE: We are not responsible for shipping carrier delays.