We work with various suppliers all over the world, and to cut costs as a non-profit organisation, the items are kept at the suppliers warehouses. The products are shipped from different locations, depending which location is the closest to your address.

Orders from outside the EU with a value below 150€ are tax-free to EU due to our IOSS system. In case there is any problem with the customs, please contact us at support@ukrainians.lu.

For more information about our production and shipping times, please visit our Shipping Policy and our Refund Policy.